Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist II to serve as a strategic partner to customers and provide solutions through product expertise.

Key Responsibilities

• Analyze system behavior and data to identify root causes and provide long-term solutions
• Independently navigate complex customer situations and escalations to resolve concerns
• Act as a subject matter expert by mentoring peers and contributing to troubleshooting documentation

Required Qualifications

• BA/BS degree or equivalent professional work experience
• 3+ years of professional experience in a customer-facing or relevant environment
• Previous experience in technical customer support or the property management industry
• Proven track record in high-volume, queue-based support environments
• High rate of adherence to assigned shifts for consistent team coverage