Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist who provides industry-leading service while handling customer banking inquiries.

Key Responsibilities

• Assist customers via phone with effective listening, empathy, and efficiency while staying updated on policies and regulations
• Facilitate and manage customer service requests, ensuring timely resolution and customer communication
• Maintain compliance with regulations and policies while engaging in proactive sales and referral conversations

Required Qualifications

• High School Diploma or equivalent
• At least 2 years of customer service experience
• Proficiency in using a computer with MS Windows
• Ability to work remotely with a minimum internet speed of 100 Mbps
• Familiarity with federal banking regulations and internal controls