Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Pacific Time Zone).

Key Responsibilities

• Provide professional customer service to members, partners, and staff in a timely manner
• Answer incoming calls and live chats to the Customer Care Support Hotline
• Fulfill service requests and resolve issues related to products and the hosting environment

Required Qualifications and Experience

• Experience with Tessitura software and product suite is required
• Excellent call center or customer service experience
• Self-starter with ability to work well independently and in groups
• Desire to focus on customer satisfaction and the customer experience
• Capacity to explain complex concepts to individuals with varying technical understanding