Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist - Technology to support customer care technology solutions.

Key Responsibilities

• Collaborate with cross-functional teams to define and document requirements
• Create and maintain process documentation, including use cases and flow diagrams
• Support backlog prioritization and coordinate user acceptance testing

Required Qualifications

• 3+ years of experience in business analysis, product support, or technology delivery
• Experience working with cross-functional teams, including Product and Engineering
• Familiarity with Agile methodologies and software development lifecycles
• Experience in process mapping and requirements management tools
• Strong analytical skills and ability to leverage data for decision-making