Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I (FBI).

Key Responsibilities

• Coordinate with examinees and network providers to schedule employment-related examinations
• Utilize supporting software to process examinations, including scheduling appointments and tracking progress
• Provide professional customer service and handle routine inquiries through various communication channels

Required Qualifications

• High School Diploma or equivalent
• Customer service experience
• Able to work a flexible schedule
• Computer proficiency in MS Office Suite, Adobe Acrobat, and database software
• Must be able to pass a background check and drug screen