Customer Care Specialist

Job Summary

Customer Care Specialist, a full-time remote position responsible for providing personalized customer experiences in a Disability Income Call Center, requiring flexibility to work any 8-hour shift within the hours of operation.

Key Responsibilities

• Build rapport with customers and resolve requests on the first contact
• Educate customers about their insurance policies
• Utilize multiple systems to meet service level goals and objectives

Required Qualifications

• 1+ years of customer service experience or an undergraduate degree in lieu of experience
• High School Diploma or GED
• 2+ years of customer service experience preferred
• Proficiency with Microsoft Office Suite
• Bilingual in Spanish is a plus