Customer Care Specialist

Job Summary

Working remotely on a contract basis, the part-time Customer Care Specialist will assist customers through inbound calls and support ticketing systems, addressing inquiries related to products and services while ensuring a positive customer experience.

Key responsibilities

• Receive and respond to customer requests via inbound calls and support ticketing systems
• Provide Tier 1 support by troubleshooting and resolving standard issues with customer configurations and software
• Document customer inquiries and follow up to ensure satisfactory resolution of issues

Required qualifications

• High School Diploma/GED with generally less than 2 years of experience
• Familiarity with customer care concepts, procedures, and methodologies
• Ability to perform routine customer care duties, including tracking tickets and documenting customer issues
• Experience in troubleshooting equipment and software compatibility problems
• Willingness to work from 9am to 6pm EST