Customer Care Specialist

Job Summary

Providing excellent customer service support, the full-time Customer Care Specialist will manage inbound calls, resolve inquiries, and educate customers about the Vitality program while working remotely.

Key responsibilities

• Support inbound phone calls from members and provide over-the-phone assistance
• Specialize in first call resolution and manage escalated inquiries effectively
• Track and analyze current processes to identify improvements and communicate solutions

Required qualifications

• High School Diploma
• Customer-focused with the ability to manage multiple priorities
• Strong organizational skills
• 1-2 years of customer service experience preferred
• Health or wellness background is a plus