Customer Care Specialist

Job Summary

Enthusiastic about customer experience, the full-time Customer Care Specialist I will manage day-to-day customer inquiries via chat, email, and phone, ensuring top-tier account management for active transactions while working remotely in the evenings.

Key responsibilities

• Oversee and respond to 40+ customer inquiries daily regarding vehicle listings and transactions
• Monitor listings to ensure compliance with safety and title requirements across varying states
• Act as an account manager for active deals, facilitating communication and managing expectations between buyers and sellers

Required qualifications

• High School Diploma/GED
• Less than 2 years of experience in a customer service role
• Familiarity with G Suite applications and strong computer proficiency, preferably with Mac O/S
• Experience in operational support, ideally in a tech-driven environment
• Conversational Spanish language abilities are a plus