Customer Care Specialist

Job Summary

Passionate customer-focused individuals will find a full-time remote opportunity as a Customer Care Specialist, responsible for assisting customers with product inquiries, managing communications across various channels, and proactively resolving issues to ensure a delightful experience.

Key responsibilities

• Assist customers over the phone and email with product and service questions
• Manage both inbound and outbound calls and emails while providing technical support for website navigation
• Proactively identify and resolve customer issues, owning each interaction from start to finish

Required qualifications

• High school diploma or equivalent
• Minimum 2+ years of customer service experience
• At least 1+ years of experience in the veterinary or healthcare space
• 6+ months of professional experience with computer and web-based tools
• Ability to work Monday to Friday, 9:30 am - 6 pm ET