Customer Care Specialist

Job Summary

Providing administrative support and exceptional customer service, the full-time Customer Care Specialist will coordinate employment-related examinations and interact with examinees and network providers in a remote setting.

Key responsibilities

• Coordinate scheduling of employment-related examinations with examinees and network providers
• Utilize software to track examination progress and manage billing and delivery to clients
• Process inbound and outbound communications while ensuring compliance with HIPAA standards

Required qualifications

• High School Diploma or equivalent
• Customer service experience
• Proficiency in MS Office Suite, Adobe Acrobat, and database software
• Ability to work a flexible schedule
• Dependability and strong organizational skills