Customer Care Specialist

Job Summary

To support customer satisfaction, the full-time Customer Care Specialist will manage order entry, acknowledgement, and status communication for mid-tier to large customer accounts in a remote environment.

Key responsibilities

• Ensure accurate and timely order entry and acknowledgement to customers
• Communicate order status proactively, confirming ship dates and managing customer expectations
• Identify process improvement opportunities to enhance order fulfillment efficiency

Required qualifications

• Bachelor's Degree preferred in Management, Sales, Marketing, or Supply Chain
• 3-5 years of experience in customer service within a fast-moving consumer or manufacturing environment
• Proficiency in data analysis and interpretation
• Experience with JDE, Cognos, Tableau, and advanced Microsoft Excel
• Ability to effectively communicate with both external and internal customers