Customer Care Specialist

Job Summary

Providing high-quality customer interaction, the full-time Customer Care Specialist will address billing inquiries, service orders, and customer needs while working remotely and participating in an on-call rotation.

Key responsibilities

• Handle customer inquiries with integrity and empathy, ensuring a positive experience in each transaction
• Utilize professional judgment to escalate issues to management when necessary
• Promote sales of available products and services while building genuine connections with customers

Required qualifications

• High school diploma or GED completed at the time of application submission
• One year of customer service experience, including call center, hospitality, or retail
• Willingness to work in a 100% phone-based customer interaction environment
• Access to reliable high-speed internet and a quiet work environment
• Ability to handle and protect confidential information with integrity