Customer Care Specialist

Job Summary

Providing exceptional customer service support, the full-time Customer Care Specialist will manage inbound calls, resolve inquiries, and educate customers about the Vitality program while working remotely.

Key responsibilities

• Support inbound calls from members and provide over-the-phone assistance
• Specialize in first call resolution and manage escalated inquiries effectively
• Track and report on process improvements while maintaining knowledge of the Vitality program

Required qualifications

• High School Diploma
• 1-2 years of customer service experience preferred
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills
• Customer-focused and responsive