Customer Care Specialist

Job Summary

Providing essential support for inbound healthcare inquiries, the full-time Customer Care Specialist will manage customer interactions via phone, email, and other channels while accurately processing adverse events and technical complaints in a remote environment.

Key responsibilities

• Handle all patient inquiries through various communication channels, ensuring excellent customer service
• Accurately collect and document information in program databases while adhering to quality standards and guidelines
• Identify and process potential adverse events and technical complaints in compliance with company protocols

Required qualifications

• BA/BS degree or relevant work experience
• Customer service-related experience
• Expert level typist