Customer Care Specialist

Job Summary

Providing exceptional customer support, the remote Customer Care Specialist II will manage inbound calls and support tickets, resolve technical issues, and maintain positive customer relations while ensuring a seamless customer experience.

Key Responsibilities

• Receive and respond to customer requests via inbound call queue and support ticketing systems
• Provide Tier 1 support, troubleshooting, and resolving standard issues with customer configurations
• Document customer inquiries and resolutions, and follow up to ensure high satisfaction levels

Required Qualifications

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry
• Strong technical skills with Microsoft Office, Salesforce.com, or similar CRM and contact center software
• High School Diploma/GED and 3 years of related customer service experience, or any degree/certification beyond HS diploma with up to 1 year experience, or 5 years of customer service experience
• Ability to determine problem sources and resolve issues or refer complex cases to technical experts
• Experience in documenting and reporting customer inquiries and resolutions