Customer Care Specialist

Job Summary

Providing Tier 1 support in a remote capacity, the full-time Customer Care Specialist II will assist customers through inbound calls and support ticketing systems, ensuring effective resolution of inquiries related to company products and services.

Key Responsibilities

• Receive and respond to customer requests via inbound call queue and support ticketing systems
• Provide an effortless customer experience by actively listening and addressing customer issues
• Document customer inquiries, status, and resolutions while following up to ensure satisfaction

Required Qualifications

• 3 years of experience in Client Services, Support, or related functions in the technology or software industry
• Strong technical skills with Microsoft Office, Salesforce.com, or similar CRM and contact center software
• High School Diploma/GED with 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience
• Ability to determine problem sources and resolve issues or refer complex problems to internal technical experts
• Experience documenting and reporting on customer inquiries and resolutions