Customer Care Specialist

Job Summary

To support a growing customer base, the remote Customer Care Specialist II will manage inbound customer inquiries, provide Tier 1 support and troubleshooting, and maintain positive customer relations while documenting interactions and resolutions.

Key responsibilities

• Receive and respond to customer requests via inbound call queue and support ticketing systems
• Provide troubleshooting and resolve standard and recurring issues with customer configurations
• Document customer inquiries and follow up to ensure satisfactory issue resolution

Required qualifications

• 3 years of experience in Client Services, Support, or related functions in the technology or software industry
• Strong technical skills, including Microsoft Office and CRM software experience
• High School Diploma/GED with 3 years of relevant customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience
• Experience in documenting and reporting customer inquiries and resolutions
• Ability to identify and determine problem sources related to hardware, software, or user access