Customer Care Specialist

Job Summary

Providing Tier 1 support in a remote capacity, the full-time Customer Care Specialist II will assist customers through inbound calls and support ticketing systems, addressing inquiries related to company products and services while ensuring a positive customer experience.

Key Responsibilities

• Receive and respond to customer requests via inbound call queue and support ticketing systems
• Provide troubleshooting and resolution for standard and recurring customer issues, ensuring customer satisfaction
• Document customer inquiries and resolutions, following up to maintain high satisfaction levels

Required Qualifications

• 3 years of experience in Client Services, Support, or related functions in the technology or software industry
• Strong technical skills, including proficiency in Microsoft Office and CRM software
• High School Diploma/GED and 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience
• Experience in documenting and reporting on customer inquiries and resolutions
• Ability to determine problem sources and resolve issues or escalate as necessary