Customer Care Specialist
Job Summary
Providing exceptional customer support, the full-time remote Customer Care Specialist will assist pet owners with inquiries regarding products and services, manage communications through phone and email, and proactively resolve customer concerns to enhance their experience.
Key responsibilities:
- Assist customers by phone and email with questions about products, services, and orders
- Manage inbound and outbound communications with professionalism and empathy
- Anticipate customer needs and offer proactive solutions during interactions
Required qualifications:
- High school diploma or equivalent
- Two or more years of customer service experience
- At least one year of experience in a veterinary, healthcare, or related medical setting
- Six months of professional experience using computers and web-based tools
- Strong track record of reliability and consistent availability to work Monday through Friday, 9:30 a.m.-6:00 p.m. ET
Complete Job Description
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