Customer Care Specialist

Job Summary

To support customer engagement and satisfaction, the full-time remote Customer Care Specialist will manage customer interactions, assist with account coordination, and facilitate payment processing while driving sales enablement activities.

Key responsibilities

• Provide prompt and professional service to customers via phone, email, and chat, resolving issues efficiently
• Build and maintain positive customer relationships, ensuring a high-quality experience and identifying opportunities for improvement
• Engage with customers to understand their needs and recommend appropriate products or solutions, driving revenue generation

Required qualifications

• High school diploma or equivalent required; bachelor's degree or relevant experience preferred
• 2+ years of experience in customer service, technical support, sales, or account management roles
• Experience with CRM systems (e.g., Salesforce) and Microsoft Office tools preferred
• Familiarity with software solutions and ability to quickly learn new technologies
• Knowledge of insurance claims processes or property estimating solutions is a plus