Customer Care Specialist
Job Summary
To provide exceptional service to mortgage customers, the full-time remote Customer Care Specialist will manage loan transactions, resolve inquiries, and collaborate with servicing teams to address borrower issues.
Key responsibilities
- Resolve incoming customer inquiries and requests related to mortgage loans
- Reach out to borrowers to address issues with payments and payment accounts
- Document all customer interactions in the company's system of record
Required qualifications
- Bachelor's Degree
- Ability to build relationships and work closely in a team environment
- Knowledge of TCPA, FDCPA, and mortgage-related CFPB guidelines preferred
- Experience with Salesforce or a related platform is a plus
- Knowledge of Excel or spreadsheet equivalent experience, Microsoft Office
Complete Job Description
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