Customer Care Specialist
Job Summary
Providing exceptional customer service, the full-time remote Customer Care Advocacy Specialist I will respond to and resolve retail customer complaints while acting as a liaison between customers and the bank.
Key responsibilities
- Respond to customer inquiries via live chat, email, or telephone, ensuring high levels of service and support
- Research and coordinate the resolution of escalated customer complaints, identifying and implementing solutions
- Authenticate customer calls and assess needs to recommend appropriate products or services
Required qualifications
- High school diploma, GED, or equivalent combination of education and experience required
- 1+ years of related customer service experience preferred
- Basic proficiency with Microsoft Word, Excel, and Outlook
- Ability to meet department efficiency and quality standards within 90 days
- Basic product knowledge and understanding of bank policies and procedures
Complete Job Description
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