Customer Care Specialist

Job Summary

Providing excellent customer service support, the full-time Customer Care Specialist will handle inbound calls, ensure first call resolution, and manage inquiries while working remotely.

Key responsibilities

• Support inbound telephonic calls from members and provide over-the-phone assistance
• Effectively manage and respond to customer inquiries, ensuring rapid resolution of escalated issues
• Maintain knowledge of the Vitality program and identify areas for improvement to enhance the member experience

Required qualifications

• High School Diploma
• 1-2 years of customer service experience preferred
• Ability to manage multiple priorities effectively
• Customer-focused and responsive approach
• Strong organizational skills