Customer Care Specialist
Job Summary
Providing exceptional customer service, the full-time remote Customer Care Specialist will assist customers with banking inquiries, facilitate service requests, and promote financial health through consultative conversations while adhering to compliance regulations.
Key responsibilities
- Assist customers via phone with banking inquiries, utilizing effective listening skills and product knowledge
- Facilitate service requests to operational teams and ensure customer needs are met throughout the resolution process
- Engage in proactive sales conversations to support customers' financial health across various product categories
Required qualifications
- High School Diploma or equivalent
- 2 or more years of customer service experience
- Proficiency in using a computer with MS Windows and a minimum internet speed of 100 Mbps
- Knowledge of federal banking regulations and internal policies
- Ability to manage risk and ensure compliance with applicable regulations
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,239 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
