Customer Care Specialist

Job Summary

To ensure healthcare providers and patients receive exceptional service, the remote Customer Care Specialist will manage order inquiries, perform physician outreach, and address inbound calls with empathy and professionalism in a full-time capacity.

Key responsibilities

• Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions
• Perform outbound communication with physician offices to resolve order issues effectively
• Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement

Required qualifications

• Bachelor's degree (B.A. or B.S.) preferred; relevant experience may be considered in lieu of education
• 2+ years of customer service experience within healthcare, biotech, or laboratory settings; oncology experience preferred
• Understanding of effective order and case management practices
• Familiarity with CRM tools, preferably Salesforce
• Proven success in managing orders and cases with high-performance outcomes