Customer Care Specialist

Job Summary

As a cornerstone of the customer care team, the remote Customer Care Specialist will manage customer inquiries with empathy and professionalism, ensuring healthcare providers and patients receive exceptional service while collaborating with internal teams to resolve issues and enhance the customer experience.

Key responsibilities

• Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers
• Perform outbound communication with physician offices to resolve order issues through various channels
• Address inbound calls by resolving customer inquiries and providing comprehensive support

Required qualifications

• A bachelor's degree (B.A. or B.S.) is preferred, with relevant experience considered in lieu of education
• 2+ years of customer service experience within healthcare, biotech, or laboratory settings; oncology experience is preferred
• Understanding of effective order and case management practices
• Familiarity with CRM tools, preferably Salesforce
• Strong organizational and time-management skills to prioritize tasks and meet deadlines