Customer Care Specialist
Job Summary
To enhance customer satisfaction, the remote Customer Care Specialist II will manage inbound customer inquiries, provide Tier 1 support for technical issues, and document interactions while fostering positive relationships with clients.
Key Responsibilities
- Receive and respond to customer requests via inbound call queue and support ticketing systems
- Provide troubleshooting and resolution for standard and recurring issues while ensuring an effortless customer experience
- Document customer inquiries, status, and resolution, and follow up to ensure ongoing satisfaction
Required Qualifications
- 3 years of experience in Client Services, Support, or related functions in the technology or software industry
- Strong technical skills with Microsoft Office, Salesforce.com, or similar CRM and contact center software
- High School Diploma/GED with 3 years of customer service experience, or any degree/certification beyond HS diploma with up to 1 year of experience, or 5 years of customer service experience
- Experience in documenting and reporting on customer inquiries and resolutions
- Ability to determine problem sources and resolve issues or refer complex problems to technical experts
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,563 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
