Customer Care Specialist
Job Summary
Seeking energetic and service-oriented Customer Care Specialists for full-time remote positions in Georgia, who will interact with customers over the phone, providing timely support and solutions while using proprietary technology to connect them with service providers.
Key responsibilities
- Interact directly with customers by phone, delivering friendly and professional support
- Utilize HONK's technology to connect customers with service providers and monitor service requests
- Assess customer needs, build rapport, and provide tailored solutions while ensuring a high level of service
Required qualifications
- Experience in a customer-facing role, particularly resolving issues over the phone
- Ability to handle high-volume calls calmly and professionally
- Demonstrated problem-solving skills with a consultative sales approach
- Fluency in English; Spanish proficiency is a plus
- Access to a reliable internet connection with specified minimum speeds
Complete Job Description
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