Customer Care Specialist
Job Summary
Providing friendly and professional support, the full-time Customer Care Specialist will interact with customers via phone, utilizing proprietary technology to connect them with service providers while working remotely from North Carolina.
Key responsibilities
- Interact directly with customers by phone, delivering timely support and solutions
- Monitor service requests and resolve issues or delays throughout the process
- Develop a strong understanding of services and technology to assist customers effectively
Required qualifications
- Experience in a customer-facing role, particularly resolving issues over the phone
- Ability to handle high-volume calls while maintaining professionalism under pressure
- Proven problem-solving skills with a consultative sales approach
- Fluency in English; Spanish is a plus
- Access to a secluded workspace with a reliable internet connection
Complete Job Description
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