Customer Care Specialist
Job Summary
Handling customer inquiries and complaints, the full-time hourly Customer Care Specialist will perform customer service duties via phone, email, and chat while working remotely.
Key responsibilities
- Manage customer inquiries and escalate unresolved issues to the Customer Care Supervisor
- Document and resolve incoming and outgoing calls from the Customer Service Line
- Input data into SPOT to update customer records and conduct satisfaction surveys post-installation
Required qualifications
- High school diploma or GED with one to two years of related customer service experience
- Proficiency in using database, spreadsheet, email, and word processing software
- Ability to perform basic mathematical calculations
- Strong understanding of written and oral communication in English
- Capability to follow detailed instructions and resolve problems in standardized situations
Complete Job Description
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