Customer Care Specialist II

This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Mon, Feb 12, 2024
This job expires in: 19 days

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities:
  • Troubleshoot and resolve customer issues, ensuring first call resolution
  • Provide timely and effective communication to customers and internal teams
  • Maintain strong knowledge of company products and services

Required Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field, or equivalent combination of education and experience
  • Strong computer skills, including proficiency in Microsoft Office and internet-based tools
  • Ability to adapt in a changing environment and work flexible hours
  • Experience in a contact center metrics-driven environment
  • Ability to operate under tight pressure

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