Customer Care Specialist II

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities:

• Troubleshoot and resolve customer issues, ensuring first call resolution
• Provide timely and effective communication to customers and internal teams
• Maintain strong knowledge of company products and services

Required Qualifications:

• High School Diploma/GED and 3 years' experience in a related field, or equivalent combination of education and experience
• Strong computer skills, including proficiency in Microsoft Office and internet-based tools
• Ability to adapt in a changing environment and work flexible hours
• Experience in a contact center metrics-driven environment
• Ability to operate under tight pressure