Customer Care Specialist II

Job Summary

A company is looking for a Customer Care Specialist II.

Key Responsibilities:

• Serve as the primary point of contact for internal partners and clients, providing consultative information and support
• Identify, document, and communicate issues, collaborating with escalation partners for resolution
• Provide training and responsive support via telephone, chat, and email, ensuring timely follow-up on open issues

Required Qualifications:

• High School Diploma/GED with 3 years of relevant experience, or equivalent combination of education and experience
• Preferred college degree or equivalent experience
• Minimum of 4 years client service experience in a technical support role
• Proven ability to learn new technologies and adapt to changing environments
• Automotive experience or exposure is a strong plus