Customer Care Specialist II

Job Summary

Providing exceptional customer service and administrative support, the full-time Customer Care Specialist II will coordinate employment-related examinations, interact with examinees and providers, and utilize software for scheduling and tracking in a remote environment.

Key responsibilities:

• Coordinate scheduling of medical exams with examinees and network providers while adhering to program-specific protocols
• Process and track examination results, ensuring compliance with HIPAA standards and maintaining quality assurance
• Provide guidance and training to team members, assist with administrative duties, and monitor team communications

Required qualifications:

• High School Diploma or equivalent
• 2+ years of relevant customer service experience
• Proficiency in MS Office Suite, Adobe Acrobat, and database software
• Ability to work a flexible schedule
• Dependability and strong organizational skills