Customer Care Specialist II
Job Summary
Providing Tier 1 support in a remote capacity, the full-time Customer Care Specialist II will manage customer inquiries through inbound calls and support ticketing systems, ensuring a positive customer experience while troubleshooting and resolving issues.
Key Responsibilities
- Receive and respond to customer requests via inbound call queue and support ticketing systems
- Provide an effortless customer experience by actively listening to and addressing customer issues
- Document customer inquiries, status, and resolutions while following up to ensure satisfaction
Required Qualifications
- 3 years' experience in Client Services, Support, or related functions in the technology or software industry
- Strong technical skills, including proficiency in Microsoft Office and CRM software
- High School Diploma/GED with 3 years of customer service experience or equivalent education and experience
- Ability to troubleshoot and resolve standard and recurring issues
- Experience in documenting and reporting on customer inquiries and resolutions
Complete Job Description
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