Customer Care Specialist II
Job Summary
Supporting customer engagement in a remote capacity, the full-time Customer Care Specialist II will manage inbound calls and support tickets, ensuring effective resolution of customer inquiries related to company products and services.
Key Responsibilities
- Receive and respond to customer requests via inbound call queue and support ticketing systems
- Provide Tier 1 support by troubleshooting and resolving standard and recurring issues with customer configurations
- Document customer inquiries, status, and resolutions while following up to ensure high satisfaction levels
Required Qualifications
- 3 years' experience in Client Services, Support, or related functions in the technology or software industry
- Strong technical skills in Microsoft Office, Salesforce.com, or similar CRM and contact center software
- High School Diploma/GED and 3 years of related customer service experience, or any level degree/certification beyond HS diploma with up to 1 year experience, or 5 years of customer service experience
- Ability to determine problem sources and resolve issues where possible
- Experience in documenting and reporting on customer inquiries and resolutions
Complete Job Description
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