Customer Care Supervisor
Job Summary
A company is looking for a Supervisor of Customer Care in the Claims department.
Key Responsibilities:
- Oversee daily operations of Customer Care Representatives
- Execute quality assurance programs and monitor employee performance
- Provide leadership, mentorship, and support for team members
Required Qualifications:
- Associates Degree in a related field
- 5+ years' experience in a customer service environment
- Prior supervisory/management experience preferred
- Proficiency in MS Office applications and call center technology
- Ability to work flexible schedules as needed
COMPLETE JOB DESCRIPTION
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