Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to lead a team in providing exceptional customer service.

Key Responsibilities

• Hire, manage, and support the Customer Care team to ensure high-quality service delivery
• Design and implement training programs to keep the team updated on products and best practices
• Monitor service channels and conduct quality assessments to maintain adherence to company standards

Required Qualifications

• Experience in hiring and managing a customer service team
• Proven track record of exceeding team goals and metrics
• Significant experience in resolving complex customer service issues
• Ability to lead with empathy and emotional intelligence
• Experience in developing customer service strategies aligned with company goals