Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to oversee the daily operations of a team in a Contact Center.

Key Responsibilities

• Lead a team of Customer Care Advocates managing inbound and outbound customer inquiries
• Oversee daily operations including staffing, work queue management, and response times
• Conduct employee meetings and foster a positive work environment through engagement initiatives

Required Qualifications

• Bachelor's degree or equivalent experience in customer service or a related field
• 3+ years of experience in a high contact center environment
• 1+ years of team leadership or supervisory experience
• Basic knowledge of Contact Center tools (CRM, workforce management, telephony systems)
• Flexibility and adaptability to work effectively in a fast-paced environment