Customer Care Supervisor

Job Summary

A company is looking for a Supervisor Customer Care to lead and mentor a remote team of Customer Care Specialists.

Key Responsibilities

• Mentor and support a team of Customer Care Specialists to meet customer and business needs
• Conduct regular meetings and coaching sessions to enhance team performance and career growth
• Manage day-to-day activities in the Customer Care contact center, ensuring high-quality service and adherence to policies

Required Qualifications

• 3+ years of leadership experience in a service-oriented environment
• Effective leadership skills in a remote work setting
• Strong behavioral coaching skills
• Understanding of customer service KPIs and metrics
• Ability to manage competing priorities in a fast-paced environment