Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to oversee the operational and performance initiatives within the Customer Care Department.

Key Responsibilities

• Lead a cross-functional team to meet service and quality standards while fostering a culture of service excellence
• Manage team performance, including conducting reviews, monitoring attendance, and supporting employee development
• Develop departmental policies and workflows, ensuring alignment with business needs and compliance with standards

Required Qualifications

• 5-7 years of experience in customer service management
• Experience in change management leadership
• Project management experience preferred
• College degree in communications, business, marketing, or finance preferred
• Insurance experience in areas such as FNOL, Claims, or Billing is preferred