Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor.

Key Responsibilities

• Oversee daily operations of the customer care department and manage team performance
• Develop training protocols and implement customer care strategies to enhance service quality
• Monitor customer order patterns and service levels, implementing improvements as necessary

Required Qualifications

• Bachelor's degree or five years of relevant business experience
• Proven leadership experience in a customer service environment
• Strong understanding of ERP systems and experience with data analysis tools
• Ability to work independently and as part of a team
• Proficient in Microsoft Office applications