Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to lead a Claims Support team in resolving complex customer issues.

Key Responsibilities:

• Oversee daily claim workflows ensuring accuracy, timeliness, and compliance within required SLAs
• Own team performance metrics and translate results into actionable plans
• Coach and develop team members through regular performance management and audits

Qualifications:

• Minimum of 5 years experience in claims management or contact center operations
• Experience managing remote agents and both voice and written channels
• Strong analytical skills with the ability to interpret data for decision-making
• Proficiency in data and reporting tools such as Google Suite and Excel
• Ability to thrive in a fast-paced, dynamic environment