Customer Care Supervisor

Job Summary

A company is looking for a Customer Care Supervisor to lead and support a team of Customer Care Specialists.

Key Responsibilities

• Hire, coach, and develop Customer Care Specialists
• Monitor and review customer interactions across various channels and provide real-time feedback
• Investigate and resolve customer service complaints while ensuring adherence to service policies

Required Qualifications

• Experience in team management and development
• Proficient in using multiple software programs for customer service
• Familiarity with Microsoft Office Suite is preferred
• Ability to adapt to change and maintain a professional demeanor
• Flexibility with work schedule is preferred