Customer Care Supervisor

Job Summary

Providing leadership and direction, the remote Customer Care Supervisor will manage a team to deliver exceptional customer service, handle escalated inquiries, and implement operational changes to enhance customer satisfaction.

Key responsibilities

• Leads a team to manage customer inquiries related to merchandise, system support, and sales orders
• Manages escalated customer calls and provides in-call assistance to associates
• Coordinates training programs to develop associates' skills and supports operational changes aligned with customer care strategies

Required qualifications

• 2+ years of supervisory leadership experience in retail or call center environments
• 2+ years of customer service and retail experience
• High School diploma or equivalent; Bachelor's degree preferred
• Proficient in MS Word, Excel, PowerPoint, and customer service systems
• Access to reliable, high-speed internet and a quiet working area