Customer Care Supervisor
Job Summary
Leading a team of Mobile Service Coordinators, the full-time Customer Care Supervisor will manage evening and weekend operations, ensuring exceptional service delivery and employee engagement in a remote work environment.
Key Responsibilities
- Lead, coach, and develop a team, providing ongoing feedback and performance management
- Manage daily operations for evening and weekend shifts, ensuring coverage and service level achievement
- Monitor team performance metrics and analyze operational trends to drive continuous improvement
Required Qualifications
- Bachelor's degree in a related discipline and 4+ years of experience in customer care or a similar field
- Previous leadership or supervisory experience with a proven ability to develop high-performing teams
- Strong customer service orientation with a commitment to delivering exceptional experiences
- Experience analyzing performance metrics to inform operational decisions and improvements
- Proficiency with Microsoft Office applications and customer service or workforce management systems
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,980 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
