Customer Care Tax Manager

Job Summary

A company is looking for a Customer Care Tax Manager.

Key Responsibilities

• Manage, train, and mentor a team of 10-12 Care Tax Experts
• Evaluate employee performance and monitor customer outcomes to ensure accountability
• Provide subject matter expertise related to payroll and tax filing, and maintain communication with agents regarding their concerns

Required Qualifications

• 2+ years of experience in the Payroll/Tax field or a closely related role
• 3+ years of experience in performance management and coaching as a people leader
• 4+ years of experience in a role focused on customer satisfaction
• Proficient in filing original and amended payroll tax returns
• Experience working with tax authorities and understanding the tax notice/resolution process