Customer Care Team Lead

Job Summary

A company is looking for a Customer Care Team Lead.

Key Responsibilities

• Create and conduct functional training programs for new and existing employees
• Update and communicate department knowledge management articles and procedures
• Provide support, direction, and coaching to employees regarding service requests and quality assurance

Required Qualifications

• High School diploma or GED
• Minimum of 1 year of experience in handling customer service requests
• At least six months of experience in coaching or leading Customer Service Representatives
• Proven ability to multi-task and prioritize work in a fast-paced environment
• Strong interpersonal, decision-making, and organizational skills