Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care - Member.

Key Responsibilities

• Lead and direct team to meet goals and compliance standards
• Conduct coaching sessions, performance appraisals, and team meetings
• Analyze performance data to identify trends and implement improvement solutions

Required Qualifications

• High School Diploma or GED required; Associate's Degree preferred
• Minimum of three years of customer service experience, including one year in a call center
• Previous supervisory or leadership experience in a call center preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field, particularly Medicaid or Medicare, preferred