Customer Care Team Lead

Job Summary

A company is looking for a Team Lead, Customer Care.

Key Responsibilities

• Lead and direct the customer care team to meet goals and compliance standards
• Conduct coaching sessions, performance appraisals, and team meetings to enhance team performance
• Analyze data and monitor performance indicators to identify trends and implement improvements

Required Qualifications, Training, and Education

• High School diploma or GED required; Associate's degree preferred
• Minimum of three years of customer service experience, including one year in a call center
• Previous supervisory or leadership experience in a call center environment is strongly preferred
• Intermediate proficiency in MS Word, Excel, and PowerPoint
• Familiarity with the healthcare field and knowledge of Medicaid or Medicare is preferred